Refund & Cancellation Policy

*Terms and conditions stated here apply to every user,

OnTheFly subscribers purchasing plans directly from OnTheFly can cancel and receive a full refund of their annual subscription purchases within 30 days from the day of purchase and within 3 days after purchasing a monthly plan.

1. OnTheFly refund policies are not applicable to:

• Users who abuse of the refund policy (e.g., frequent subscriptions and refund requests)
• Users who seek subscription renewal or migration to other plans
• Other fee payments exclusive of annual or monthly subscription fees will not be refunded by OnTheFly (payment portal charges)
• Late submission of refund requests will not be included in the refund, i.e., if it exceeds 3 days from the day of purchase for monthly subscription and 1 month time period for annual subscription.
• Breach of the Agreement or Copyright Policy resulting in terminated accounts cannot claim refund
• Users who joined using a promotion disclaiming our refund policy
• Users who have initiated a chargeback claim